Standard orders are typically processed and shipped between 1-3 business days and shipped from New York City. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible. Please note that for international orders Tsaiclip is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
Returns & Exchanges
Each of our accessories are hand crafted in small batches so slight variations may occur. If there is a problem with your order, please use our contact form to discuss a return or repair. Items in their original condition can be returned for store credit within 14 days of receipt. Shipping and handling fees are non-refundable. We encourage you to obtain a tracking number and insurance for your return shipment. Tsaiclip is not responsible for any lost or damaged items in the return shipment.